Privacy Policy

Ellenbrook Taxi Booking has created this Privacy Policy to explain the types of personal information we may collect; how we collect, store, use, and disclose that information; the choices available to you regarding our use of your personal information; and how you can access or update your details. If you have any questions regarding this Privacy Policy, please contact us through our available contact methods.

This Privacy Policy applies to the collection and use of your Personal Information by Ellenbrook Taxi Booking and any related service providers operating under our business. Any reference to “we”, “our”, or “us” in this Privacy Policy refers to Ellenbrook Taxi Booking and its associated entities.

Personal Information: ‘Personal information’ means any information or opinion, whether true or not, and whether recorded in a material form or not, that identifies an individual or could reasonably identify an individual.

Which Personal Information Do We Collect?

The type of personal information we collect may vary depending on the services you use and your interaction with our business. Like:

• Full name
• Contact details, including mobile and telephone numbers
• Email address
• Pickup and drop-off locations
• Booking and trip details
• Payment-related information where applicable
• Communication records with our customer support team
• Any additional information provided during bookings or enquiries

How and When Do We Collect Personal Information?

We collect personal information to operate our taxi services efficiently, process bookings, improve customer experience, and provide safe and reliable transportation services.

Your personal information may be collected when you:

• Make a taxi booking online or by phone
• Use our website or contact forms
• Request airport transfers, maxi-taxis, or special transport services
• Contact our customer service team
• Subscribe to updates or promotional communications
• Provide feedback or submit enquiries

In some circumstances, the collection of personal information may also be required by law or for operational and safety purposes.

Use of Personal Information

We may use your personal information for purposes including:

• Managing and confirming taxi bookings
• Providing transportation services
• Communicating booking updates and service information
• Improving our customer service and website experience
• Responding to enquiries and support requests
• Maintaining safety, security, and fraud prevention measures
• Meeting legal and regulatory obligations

Note: Ellenbrook Taxi Booking values customer privacy and does not trade, sell, or share personal information with external third parties for commercial purposes.

Cookies

Our website may use cookies, which are small text files stored on your device to help improve website functionality and user experience. Cookies may collect information such as browser type, device information, website usage patterns, and pages visited.

We use cookies to:

• Monitor website traffic and performance
• Improve website content and services
• Enhance user browsing experience
• Understand customer preferences and website interactions

By using our website, you consent to the use of cookies where permitted by law.

You can adjust your browser settings to accept, reject, or notify you when cookies are being used. However, disabling cookies may affect certain website functions and features.